I think Amazon are really customer focused. It's the place I used to get all my CD's cause if Amazon wasn't the cheapest, I could get them in the new and used section.
When purchasing a CD from the new and used section, Amazon take responsibility for it, even though its coming from a seller on Amazon. I've done this hundreds of times without a hitch, but on one occasion, the CD never arrived. I told Amazon about it and they refunded me in full EVEN THOUGH MY PAYMENT WENT TO A SELLER ON AMAZON!!!! I thought this was excellent, I never have to worry about buying from an unknown seller on Amazon ever again. Your totally protected!
The only problem I got now is that I only have a cash card (cannot use it online for payments) and Amazon do not take Paypal. If they could start accepting Paypal I'd be very happy. Although there are charges for a seller when using paypal and at the moment they are passing their savings onto us.
Maybe they could find an easier way to pay if you do not have a credit/debit card?
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