Jerry - The Locksmith´s profile
Reviews (1)
IronmongeryDirect
I needed delivery when you said I would get delivery
I am tradesman and ordered from ID as they said I would have the order the next day, when in fact it arrived 2 days later.
This means I then had an unhappy customer!
Leaving me very frustrated.
19 June 2012
Reply from IronmongeryDirect
Jerry - The Locksmith´s profile
United Kingdom
About
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Thank you for your feedback and taking the time to discuss this with me.
I was very sorry that your order was received outside of our promised delivery timescales and can understand the inconvenience that this must have caused. We have used your feedback to address our couriers, to ensure that improvements are made.
We are aware of the importance of our customers receiving their goods on time with their own workloads to manage and hope that we can offer you a better experience in the future.
Kind Regards
Dorothy Jones
Customer Services Team Leader