Scale 60 2011 £ 200 cheaper than anywhere else.
freehub developed a bad wobble. So i thought Ill ring tweeks to get it fixed.
Spoke to a lad called Matt he said you can send it to us we will fix for free but you will be without your bike for a while he said could be 2 weeks worst case. But what you can do is find a local Scott dealer and they should honor Scott warranty as i don't live near Wrexham. So I ring Alans Bikes in Wigan get this lad who said parts will be free but they will charge for labour. "But its under warranty" i said. "Erm its a grey area"he said.
I ring Matt back at Tweeks. What a very very helpful fella he is.
"Ok he said we will pick rear wheel up. Have you got a box and when is good for you?".
" Anytime is good for me and I can box it up".
He said ill ring you back. 10 mins later he said we can pick it up tomorrow morning(Tuesday).
Wednesday I get a call from another helpful, friendly compos mentis tweeks employee. Saying its fixed and ill send it back today.
Thursday I get my wheel back in working order.
3 days, what fantastic service.
While I will not be going to tweeks shop as its not local. I have no hestitation in recommending them to other people when buying a new bike and would definaltey buy a new bike again from them in future. I wrote this review as its very hard to find quality aftersales service. Also I would like to thank the tweeks staff i delt with as you were superb. Customer support on the phone is a thankless job. I know I have done it. You deserve a good review.
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