overall a great experience. i knew what i wanted, the online planner was the best i have used. I popped into the branch to look at the quality of the units in person, Paul the designer checked over the design and answered all the questions i had, and helped make sure i had all the bits i needed.
everything went smoothly, delivery service was great, the drivers were on time and really friendly. the only hiccups were that there was a missing pack of legs and a missing corner post. Also we made a few little changes to how we installed the kitchen so needed to order a few extra bits. Paul was away on holiday and getting this resolved involved quite a few phone calls to the branch, a few times i was told someone would get back to me but they never did.... probably after a month i had all the extra bits and the missing parts.
overall a very positive experience. having the units arrive fully built made life much easier in the installation, and over all the quality was very good. i am delighted with the finished kitchen and i would recommend to a friend.
ordered a vent for a cooker hood. i wasnt sure from the web description if it came with the plastic pipe (it did)
i was delighted with the speed that my order arrived, i would highly recommend and would buy from again. many thanks.
ordered some click sockets and switches online. the architrave surround is a blank and requires a switch module that i couldnt find online. phoned the sales line that was answered straight away with no multiple choice numbers to go through. the guy on the phone was really friendly and found the code for the part i needed to order online.
When the order arrived one of the light switches was faulty. A call again to the sales line and they sent a new one out straight away, i didnt even have to send the faulty one back.
really brilliant service, many thanks.
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