I had never used these people before this order and was slightly nervous as you would be. I have to say though that their service has been flawless. Product ordered one afternoon and delivered the next morning. Good communications throughout and a well-packaged product. I would have no hesitation in using them again. If only every organisation was as good as this!
I trust JL - period. Not only is the online and store experience excellent with knowledgeable polite and helpful staff, but the prices are competitive too. When my washing machine was delivered, they went out of their way to assist me in getting it into the very tight space I had to install it in - no fuss, no explanations, no problems, just good, honest service.
If I need advice in store, their staff know their products and give honest impartial advice. What more could I ask for other than a few more stores closer to home!
You order online and collect your tyres at your nominated dealer. What could go wrong! Well, you could drive 10 miles only to find that the wrong tyres had been ordered and delivered and have to listen to the garage arguing with the Tyre Shopper team, each blaming each other. You could then have to rearrange your working week so as to go back to the garage to get your tyres fitted and have all the associated headaches that causes with you own customers and employer - this is what happened to me. A picking error sometimes happens in any distribution outfit, but how can the wrong tyres get ordered, checked-in and not spotted a week in advance?
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