Ashley Colquitt´s profile

Reviews (2)

DPD UK

Could not be worse

Have been waiting for an important delivery from DPD and would like to share my experience.

Day one, was sent an email stating delivery window of 1454-1554. Left work early and lost money to get back on time. Got home at 1450 and went outside to leave a note on my front door to say, could they use the back door but there was a missed delivery note already there. No time was on it so I used my phone and checked the tracking details. Still was saying "out for delivery" kept refreshing it ontil at 1458 it changed to say that they were unable to deliver as nobody was in! Why send a delivery window if your going to be early?

Day two, email again saying window of 1638-1738. Got home at 1530. Put up note again, turned on outside lights and waited. Kept refreshing tracking until at 1656 it said unable to deliver as nobody was in!! Rang them and managed to get through to a person (by putting in an incorrect calling card number) told them the situation and hey claimed the driver had gone to the wrong address. I called this into doubt as it was the same package, same address, same driver (Daniel) and I live in a small village with nt many properties. Person said they would get the driver to turn around and try again. I said great I would go outside and wait on the drive so the driver wouldn't miss me. 30 mins later I called back but they had no record of my earlier call and no message had been sent to the driver. I wasn't happy. I got all the details from the person I talked to the second time and they were very apologetic but it wasn't helping me much as they said it was too late to turn him around now. It's now been arraigned for tomorrow... I'm not hopeful.

I order lots of things online and by far the worst service I have received by a courier, is from DPD. I find it hard to believe that I'm not being lied to as none of what I've been told adds up. If they had a truly local depot I would have gone and got it but a round trip of 3hrs is a bit much.

Please give me my package

10 January 2013

Reply from DPD UK

Hi Ashley,

Please accept my apologies for the service you have received on this occasion. I see that the parcel was delivered and signed for this morning - was everything okay when we visited?

If you wish to discuss this matter further, please drop a message to socialmedia@dpd.co.uk

Kind regards,

Bobby.

Allweathers

excellent service

Good price, fast delivery. What more could you ask for?

Ashley Colquitt´s profile

profile image of Ashley Colquitt
Ashley Colquitt
Reviewer
Male, 1968
Woodhall Spa, United Kingdom

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