ok you get 3% on 123 current account which is good but if you buy something over £2000 using the card it gets rejected and will only be approved after you phone them to verify you had made the purchase which is costly using your mobile..
security might be correctly put in place but they only contact you by text or automated phone call many hours after to verify payment.. poor service considering other banks send texts within seconds and keep the purchase on hold rather than reject them.
Santander are poorly maintained and need to get into the modern world with up to date computerised methods when checking expensive purchases before rejecting them with their 'security' excuses.
I stay because of the good interest rates on current accounts..
I also mention that the Financial Ombudsman are of no help as they agree with Santander's method of causing embarrassing rejected payments in shops etc..
they need to get into the modern world as well.
I now have the same problem with faster payments and no one answering my messages via secure on line messaging
this bank is absolutely incompetent when it comes to customer service
I have purchased several Watches from this company and can say with the utmost sincerity that the service and quality is second to none.
I will have no hesitation in ordering from Iconic Watches in future both for the superb savings and friendly communication.
once again many thanks for the latest Rolex 116688 which arrived next day as promised.
James Peter Coop found this review useful
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