Andrew ONeill´s profile
Reviews (1)
DigiSub.co.uk
Absolutely awful
I have used these jokers three time now, the first time was quick and easy.
They claim on their website that you only have to verify via voicemail once, I have had to do this with every order I have placed.
They also claim you instantly get your code, they also claim within 10 minutes…so which is it? False advertising I hear you say? Well it doesn’t stop there, the second time I ordered form them it took over 3 hours to receive my code for my MS points and this time I ordered them yesterday around 10pm and am still waiting for them to be delivered…..what a joke.
I ordered 4200 and 1200 ms points yesterday both have been paid for, I have now had 3 emails stating payment has been made, I have also had to go through the ridiculous voicemail procedure AGAIN and yet no points.
I will be filing a complaint with Ofcom to have these charlatans remove their misleading sales pitches from their website as they are supping you and me out our money and providing low end shoddy service or on this occasion no service at all!! I am sure Ofcom will have a field day with them.
Also anyone else who has experienced this appalling level of service I would suggest looking me up on FB and sending me your complaints via email or PM, I will then forward these along with mine on to Ofcom.
John McGovern found this review useful
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Andrew ONeill´s profile
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Customers first order, verification and delivery was under 10 minutes as stated.
2nd order we had a minor technical difficulty, we had to manually dispatch the order (within an hour or so - this was at 3am) and he was (seemingly) happily considering he proceeded to order a 3rd item.
After ordering a 3rd item, customer had to wait as a security issue was flagged on their account, this was quickly resolved the next day during working hours, this issue is rare and for customers own safety, yet he saw fit that a 1 star review (the lowest rating) accurately reflected our service which effectively parallels our company with scam artists.
We tried to resolve the issue with the customer, yet he was unwilling to listen to reason or any sort of resolution proposition.