Matthew Williams´ profile

Reviews (1)

Very Very Very Very poor

I came across this company on the internet whilst looking for a last minute hotel in Manchester. Despite knowing that most hotels in Manchester were full including the particular hotel I wanted, Onhotels were advertising availability. After entering all my personal incormation and card details i was informed that the office was shut and I would have to wait up to 48 hours to find out if the booking was successful. (On hotels will tell you they have rooms reserved through their "supplier". This is not the case. You will be told that it is due to their system!) The booking was put into "pending"
Most sites of this nature are fully automated with constantly updated information. Onhotels are sadly not!
If you want a last minute booking with immediate confirmation and dont wany to enter endless details on a website, wait 48 hours and then be let down then GO ELSEWHERE.

I suspect the response I shall receive from Onhotels (below ) shall be simular to the many other disgruntled customers reviews on this site and most other review sites.

Matthew Williams´ profile

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Matthew Williams
Pontypool, United Kingdom