It's taken me two weeks to try to shop at Debenhams online, only to have my order cancelled. First their hopeless website kept on rejecting our postcode, saying it doesn't exist! Trying to get through by phone took two whole days and I was given an email address. Needless to say, the email was not answered. When I finally got through, I was dealt with by two hopeless automatons and told it was late for assured delivery! I took a chance and now two days later I receive a standard-format email saying my order has been cancelled, reasons unknown! People, don't waste your time with this bunch of clowns who don't want our business - go elsewhere!
We have booked a superior room for 6 nights 12-18 August 2012, at the Rembrandt Hotel, London, confirmed by your service on the 23.06.12.
Today, a week later, we phoned the hotel and were told that they have no such booking. We phoned your service and were assured by your customer care employee that the booking was passed on and that she would contact the Rembrandt Hotel and phone us back immediately. This did not happen. We contacted the hotel which confirmed that no one contacted them. All this in spite of the fact that the FULL SUM was taken out of our credit card account immediately upon confirmation.
We are very worried and dissatisfied by this service.
I have nothing but praise for this company. The dress I ordered arrived on time, and I was so impressed by the finish. There is no way you would get a commercial dress in Europe at these prices, with the linings, double-seaming and stitching that these garments have. The fabrics are also very good, not cheap and my dress was much admired.
The choice of styles is impressive, but my only complaint is that the choice of colours is not subtle enough for a European market as once one eliminates the wedding pastel colours and the very bright colours, there is not enough in between.
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