To cut an extremely long story short I am absolutely mortified that this company has not been shut down yet. 'Live chat' yeah right!! About as live as Siri is on the iphone you absolutely jokes. I was naive enough to book again with these jokers after Yodel didn't pick up my parcel twice, and history has repeated itself as I am sat here after booking a SECOND collection and still no van to be seen. AVOID COMPLETELY!!! I have written a very long winded letter to them and awaiting a reply. Oh and if you do have problems be prepared to NEVER receive a refund and for them to off you £2.50-£5 off your next order. HA! SHAM!
Allan Nelson found this review useful
I bought a tshirt from Ebay from a seller in Italy, never arrived, the seller kept telling me to wait and I waited so long (emailing this seller EVERY 5 days) it went over the time limit to open a dispute on paypal...
Opened a case on ebay, asked for tracking number for the guy, the guy replied pretending he had a tracking number, literally wrote 01234567 so ebay thought he had given it to me but actually just wrote 'there is nothing i can do'...
Ebay closed the case saying i couldnt have my money back. Really wasnt happy i buy so much through them, dont use as much now as I am worried incase i do buy more items if they dont arrive i wont get my money.
Order first time from Spartoo about 2 weeks ago, order UK10 and UK 9.5 came, no problem with returning, but when i returned obviously me thinking they meant US sizes (and common sense) I then put in to order UK10.5 hoping a 10 would arrive. Unfortunately size UK10.5 but luckily they fit my boyfriend and we couldn't be bothered returning them again as we needed them for our holidays. A bit confusing as i wasnt going to order UK10 again just incase they just sent back the wrong size. Good product though, fast delivery.
Originally ordered quite alot in March, all arrived in a tatty, smelly bag, items were fine but I couldn't keep them due to how they had arrived I was really offended. Received a response and refund quite fast, got 10% discount but was still put off, but thought i'd give them another chance as all my friends use Missguided and swear by it. Ordered 3 more items and they were perfect all nicely packaged and I was a very happy customer. Waiting for 2 more dresses so hopefully these will arrive like my 2nd packages, and they changed my mind as I am now a returning customer! Do not judge the website by these comments, I had a big problem on my first order but since I have been very pleased
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