Bought our sofa in August 2011 with the premium insurance and it came to around £1100 for a corner sofa - had to call out the technician after 6 months due to it creaking and I was in utter shock when he took it apart to fix it!! Extremely cheaply made, not what you expect for over a grand!! All the joints recently completely went on the sofa - was told to pay £47 before the call out which would be refunded if CSL were in the wrong. Luckily they were otherwise they would have hell to pay. My parents and grand parents sofas from DFS have lasted years and years with not a single call out and i've had mine just over 2 years and had about 4 different problems! We fluff all the pillows and don't sit in the same spaces and its still flat as a pancake! If we have to call out the repair man again I will be going to Trading Standards so for their sake lets hope my sofa makes it!
UPDATE - Told to email them in regards to problem and still no reply! Obviously writing that response to make out on Trustpilot they are helping. DON'T SHOP AT CSL!
Brian Riches found this review useful
To cut an extremely long story short I am absolutely mortified that this company has not been shut down yet. 'Live chat' yeah right!! About as live as Siri is on the iphone you absolutely jokes. I was naive enough to book again with these jokers after Yodel didn't pick up my parcel twice, and history has repeated itself as I am sat here after booking a SECOND collection and still no van to be seen. AVOID COMPLETELY!!! I have written a very long winded letter to them and awaiting a reply. Oh and if you do have problems be prepared to NEVER receive a refund and for them to off you £2.50-£5 off your next order. HA! SHAM!
Allan Nelson found this review useful
I bought a tshirt from Ebay from a seller in Italy, never arrived, the seller kept telling me to wait and I waited so long (emailing this seller EVERY 5 days) it went over the time limit to open a dispute on paypal...
Opened a case on ebay, asked for tracking number for the guy, the guy replied pretending he had a tracking number, literally wrote 01234567 so ebay thought he had given it to me but actually just wrote 'there is nothing i can do'...
Ebay closed the case saying i couldnt have my money back. Really wasnt happy i buy so much through them, dont use as much now as I am worried incase i do buy more items if they dont arrive i wont get my money.
Order first time from Spartoo about 2 weeks ago, order UK10 and UK 9.5 came, no problem with returning, but when i returned obviously me thinking they meant US sizes (and common sense) I then put in to order UK10.5 hoping a 10 would arrive. Unfortunately size UK10.5 but luckily they fit my boyfriend and we couldn't be bothered returning them again as we needed them for our holidays. A bit confusing as i wasnt going to order UK10 again just incase they just sent back the wrong size. Good product though, fast delivery.
Originally ordered quite alot in March, all arrived in a tatty, smelly bag, items were fine but I couldn't keep them due to how they had arrived I was really offended. Received a response and refund quite fast, got 10% discount but was still put off, but thought i'd give them another chance as all my friends use Missguided and swear by it. Ordered 3 more items and they were perfect all nicely packaged and I was a very happy customer. Waiting for 2 more dresses so hopefully these will arrive like my 2nd packages, and they changed my mind as I am now a returning customer! Do not judge the website by these comments, I had a big problem on my first order but since I have been very pleased
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