Teresa White´s profile

Reviews (1)

Just Eat

Very bad system

After spending 15 mins with my family choosing a menu and ordering I paid for my meal. After the system tells me to wait, then my order is rejected becuase I live to far away. But this is not enough, wasting our family's time when we could have been looking at actual viable options, no before they determine if you are in a delivery area Just Eat takes your money and then when the order fails they inform you it can take 7 working days for the money to reappear in your account. I could have had a voucher, but as we already discovered, the place does not delver here so that in effect would be useless to me. I queried why the deliveriy possibilities cannot be determined before the order is placed, why it is not done that the order is eiter accepted or declined before payment and the reply was 'this is how the system is set up we can't do it any other way' or 'the system wont 'allow' us. They set up their own system and then blame it for all the shortfalls. Brilliant idea. I give Just Eat 1 star only because the system will not allow for no stars.

Teresa White´s profile

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Teresa White
Marden, United Kingdom