Hello, I am very sorry that you have not received your item yet and I wanted to thank you for your time on the phone earlier this morning. As I explained unfortunately the item we sent out went in the post and it appears to have got lost. Due to this a new order has been placed and the delivery will now be made by our courier tomorrow for you. Please accept my apologies for any inconvenience caused by this situation. If you require any further assistance please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.