Not sure what the reason was but my parcel, sent with Fedex via Interparcel to Boston USA, went through major checks, the kind of thing I've never experienced before. The US Customs wanted everything, a description, the chemical composition, where the items had been bought, the head office for each company etc etc. It was the actual nightmare before Christmas, not sure if my gift was ever going to get there. However, the interparcel rep, Helen Banister, was brilliant. She kept me informed every step of the way, sent regular emails and updates, kept in touch with the person due to receive the parcel so that they knew what was happening, she really was the personification of 'keep calm and carry on'. She had the parcel returned to her (Fedex didn't charge as they could see everything had been done and the fault wasn't mine), and then had it resent it through UPS. I am so grateful to her for all of her help, and then when it was finally released from US Customs she called me directly to let me know it was on its way to the final destination. Brilliant bit of customer service, at no time did I feel annoyed or irritated as I knew she was really trying to sort the problem, totally professional and I can't thank her enough as the presents were for my daughter so it meant a great deal to get them there.
Bought a blind but was not aware it was 'made to order'. Site did not make this clear! You really have to read everything on the site to realise what's going on. Colours on site are very dodgy so get a sample. Bought blind - ugh! Much darker than on site - Alabaster looked like a creamy stone colour but really it's beige, the kind you get in a cheap office - yeuch! They call it light mushroom - they should call it beige mushroom. Their mantra is 'you should have ordered a sample'. Lost over £60 because the returns policy is only for standard sizes, but it's not clear that 99% of the site is made to measure - No mention on invoice that I had bought made-to-measure. Quality good, delivered on time, but 'jobsworth' customer service. Don't buy from this site unless you check literally every link. Only buy from them if you're really experienced at using their site, or if you just happen to get lucky. BIG WARNING - Do the following: get a sample first, remember literally everything is made to order, don't trust the colours on the site. I won't buy from them again.
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