Natasha Shakhnes´ profile

Reviews (1)

Adorama

Be careful with the used department

I had two lenses that I wanted to sell to the used department. The reason I chose Adorama was that in the place where I live there is no real market for such a stuff. There are only 3 UPS centres in the country. It also costs money to send the items to US. I got a tracking number and after a couple of days entered the site and saw that my package has arrived. Another couple of days passed, but I haven't got any notification that my package was accepted (or received) by the store. Now more than a week has passed since the day my package supposedly arrived, but I still haven't heard from them, even though I have written several times PLEADING the guys to let me know about the package. I did not expect such an attitude and am very hurt. I feel like they fooled me, and I just lost the money on shipping my stuff to them. And now there is no way to get it back.

The only safe way is probable to come to the store and bring your stuff along, but not everyone has such a possibility.

15 January 2013

Reply from www.adorama.com

Dear Natasha

I was extremely concerned to read your review, and I'm here to help.

Can you please email me with the reference number you were given plus the tracking number of the package you sent in.
I promise you that as soon as I hear from you I will track down your gear and get this sorted out right away.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Natasha Shakhnes´ profile

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Natasha Shakhnes
Reviewer
1978
Tel Aviv, United States

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