I've ordered 3 times previously & cannot fault the service received & quality of goods. However, my most recent order was delayed & meant that my presentation evening was without it's trophies. Whilst I received a call advising me that parcelforce had returned my order to you, there was no reason given for this from them. The gentleman I spoke with was very apologetic but ultimately I was v disappointed that I couldn't give out the trophies to my team. Out of your hands I know but still disappointing.
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