Charlotte Smith´s profile

Reviews (5)

Total Creation


They say if it looks too good to be true it often is - which is completely the case when it comes to this company. The web design packages they offer are cheap & seem to offer a broad range of "freebie" services on top, which is tempting in this economic climate when you are trying to set up a new business. However, like I said, you get what you pay for. They use fixed templates and therefore the changes you ask for invariably can’t be done. Its obviously someone working part time as they never come back to you quickly and when they do its always in the evening. Once the process has started design changes are quoted as "extras" and a fee is advised - e.g. no advice was given about what size/res my flash banner for the homepage should be but I was told if I didn’t send the right files first time then I would be charged for subsequent changes. They totally ignored my colour scheme initially despite that being one of the first things I advised. You can’t call them either - all correspondence has to be via email, which makes some things difficult if you're trying to explain a particular design element/feature. All in all it’s a lengthy, frustrating process and they will be raking it in from unsuspecting budget-conscious business people, abusing their trust and delaying their business plans. DO NOT USE THEM!!

Keith Pmsl found this review useful

Malmaison Manchester

fantastic location & service

We booked a great deal on the Jubilee bank holiday Monday (2012) on the Malmaison website for the Manchester hotel that included bed, dinner, free bottle of wine & 2 free drinks - a great package that was completely affordable and a brilliant deal for us. We stayed and had a fantastic time - its near to everything (in walking distance), our room was small (but we did book a standard room) yet comfortable and very nicely designed and the drinks & evening meal we had were fantastic, especially the service from the lovely staff. Would definitely recommend checking out their deals online.

Travel Republic

great prices, a real gem for finding a bargain!

I love this website - its now my first port of call for all hotel bookings we make. We first used it to book a hotel in Orlando that formed part of our honeymoon & travel republic came in 30% cheaper for the same 5* hotel (the Peabody) than other online providers, and the information we were sent came promptly and clearly labeled. haven’t used them for a whole "package" holiday yet but probably will do for our next holiday.


convenience & cheap(ish) but watch out for hidden costs!

We fly mostly with jet2 as we only live 10 mins from Leeds Bradford airport, so it’s mainly out of convenience that we use the airline, however that said, whenever we do fly with them we receive great service and they are comfortable flights for an economy airline. The prices on the website are annoying though, as they look far cheaper than they actually are once you click through to book (when they add on a fee for online check-in, bags per person each way and a credit card fee) - clever marketing I suppose but annoying none the less!


great service, great results

Great service, great results - worth every penny as last winter we were able to turn our heating down & have saved a fortune on our energy bill! We now sit happily in our lounge watching telly without a cold draught on our necks too! Our windows look brand new and they give our house the facelift it so desperately needed - would definitely recommend ventrolla.

22 June 2012

Reply from Ventrolla

Dear Charlotte Smith,

Thank you for taking the time to complete our Trust Pilot survey. We are really happy to hear that you were pleased with the results of your work, and that you saved money on your energy bills.

Your feedback is much appreciated.

Kind Regards

The Ventrolla Team

Charlotte Smith´s profile

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Charlotte Smith
United Kingdom