I have only Been with Sky Broadband for a week and so far I am not impressed.
I have been more or less forced on to Sky after O2 sold out on us loyal customers of many years. I had problems with O2 but I always go through to someone here in the UK and always had any problems resolved.
With Sky the Broadband speed has been slow, so slow it’s like the old days of dial up, more fun having teeth pulled without anaesthetic. Each and every time I have used, http://contactus.sky.com/uk/sky-broadband/problems-with-sky-broadband, sign in, chat now I have been put through to a customer service advisor in India, who lied to me about being based here in the UK, bad start. The service is like the broadband, very slow, long pauses between scripted chat screens and poor quality English, not that I am excellent. On every occasion I have been halfway through a chat, name rank serial number routine and then the connection is dropped. On the one and only time I have completed a chat I was told I would need a second tier advisor. Was not told if that would be there and then on the chat but later, twenty four hours later, I received a call from an advisor based here in theUK. She re-set some setting and informed me I was now getting over 10MB/s, my end was showing around 8mb/s so not sure who is right and who is wrong. A couple of days later my speeds have dropped again, again put through to an Indian customer service centre who treated me like some moron asking me questions like is my phone working, did I use the micro filter that came with the router, have I deleted my browsing history, on and on and on. Do they not think that we already went through all this after the first round of problems.
Was told when I signed up to Sky broadband I would have a month before being tied in to a contract, already looking in to going elsewhere. See if I was lied to again or a really can change to a proper UK service for which I am paying good UK pounds.
I am disabled and as such rely on my mobile in case of trips or falls which has happened on a number of occasions in the past.
I did read an article warning of insurance companies refusing to pay out or having any number of clauses leading to them refuse pay out but not refusing to take your hard earned money. Any way after reading Trust pilot reviews I decided up on Gadget cover, big mistake.
I am a very low user on the mobile sending very few txt’s and hardly ever making telephone calls, if anything I played games on the phone more than I used it for communication purposes, the phone was purely as an emergency backup.
Any way having bad hands and an awful memory I decided I would need accidental damage and loss protection having dropped mobile phones and misplaced them several times, but always finding them after having rung them and listened for them ringing.
Having taken out gadget cover I found myself in a position to make a claim, something I have never done on any insurance policy may it be house, car or gadget cover. May I first say the procedure is far from swift and you may find yourself waiting several weeks for a replacement if you get one at all.
I had taken my son to Manchester airport and was returning once again to pick him up. He informed me his flight was landing at terminal one at twelve thirty lunch time, knowing it would take him a good thirty or so minutes to collect his luggage and make it through passport control I decided to wait in a road off Ring way road about a mile away from the airport to avoid the rip off parking charges. At around one I proceeded to terminal one car park having played on my mobile whilst passing the time, this is the last time I remember having the mobile.
Cutting a long story short I first contacted O2 to put a bar on the mobile having looked around the house and the car for the phone without much luck. I then contacted Gadget cover who informed me that I would have to contact the police which I duly did. Going on for two weeks later and several phone calls from gadget cover and a conference call with O2 who informed gadget cover that I was a very low in infrequent user, I received a letter from gadget cover informing me they were not going to replace my mobile as the last call I made was a couple of weeks before the item was reported missing.
In summing up, Gadget cover consider me to be a liar and a cheat, happily took my direct debit and duly refused to replace my mobile which has by now long gone. I am still and will for the rest of my life be disabled and now without a phone which could prove vital in the future if I were to suffer another episode.
It may cost you a bit more in the long run but I would stick to your mobile providers insurance cover as many specialist insurance companies want your money but don’t want to replace items when things go wrong.
I ordered a Garmin 2545lmt which was not the cheapest on the web but the only one showing stock signs. I placed the order on Tuesday 18/06/2013 well before the next day delivery deadline and paid the £6.95 next day delivery premium. On the Wednesday having waited in all day, nothing. I contacted GlobalGPS via email and I am still waiting for a reply. On Thursday again waited in all day and nothing, again I sent an email to GlobalGPS and again I am still awaiting a reply. On the Friday I had to go out so asked a family member to wait in for me, the parcel eventually arrived at 14:45, not bad for next day delivery.
All in all I eventually received my item but I am still awaiting a reply to my emails, I would demand a refund of my next day delivery premium but I doubt I would get a reply for that
Moral or this story is don't pay for next day delivery as its money lost, don't order if you want the item in a hurry and don't expect any resemblance of customer service from GlobalGPS.
Just returned from a holiday to Cuba which was fantastic. Unfortunately the whole experience was let down at the last hurdle, the flight home.
Having paid good money to pre book seats to ease my travel problems I thought there could not possibly be a problem. Checking it a Cuba soon changed my mind and opinion. Needing assistance I was taken in to the terminal in a wheelchair only to be told I did not have pre-booked seats, they were not on the system. Having been left for almost an hour at the check in desk I was told my seats had been allocated to other passengers and that I could have an middle and aisle seat. I have a problem with my back and left leg, I need to have my left let extended which is the reason for booking seat 37H & 37J, two seats together with a third seat to my front left so I could stretch my leg without fear of being wacked by a trolley or the constant stream of passengers to the toilet. I was told I would be alright with the aisle seat, when I mentioned the trolley and passengers the Thomas cook rep could net get in to his head what I meant.
Anyway when I boarded the aircraft I explained my problem to the crew who said they would try and help. Firstly they did not know the flight was fully booked, I knew this months before flying out. A couple agreed to swap seats with us having been offered free drinks but they were not the seats ordered and only slightly helped with my problems. The crew were great but could only do so much.
In conclusion, I having paid well in advanced for my pre-booked seats spent the worst nine hour flight of my life in agony unable to relax throughout the entire journey.
Having contacted Thomas cook twice via telephone and once by email, having been promised my request for my pre-booked seat cost’s to be refunded I am still waiting over two weeks later and judging by the queues on the telephone to Thomas cook complaints I am not the only one.
Another company eager for you to part with your money only for them to not give you the service for which you have paid and keep you waiting for your money back. For a top company this is a poor performance.
The price for Gluten free dog buscuits is fantastic at just £10 for 15kg compared to Jollys £27 and Pets at home £27.
Ordering and payment was very easy with the only down side as with almost all internet orders is the delivery charge which although not expensive is not as good as free.
The delivery took longer than what I expected but as with all orders that get posted any one of a number of reasons could contribute to a delay.
Unless I can find gluten free buscuits locally at this price I will be using Feedem again.
I placed an order for a book case that was showing in stock. The delivery slot was booked and my money taken.
After waiting in all day on the day of delivery I contacted Argos Customer (don't care) service to find out if anybody at Argos knew what was going on.
Two days later I am contacted by Argos telling me the item is out of stock (so much for live stock checker) and that it will no longer be available.
Just to rub salt in to my wounds I am informed by a multi billion pound company that I will have to wait up tp a further eight working days for my money back.
Nice one Argos, only gave one star as we are not allowed to give none.
I placed an order for an item on the 26/06/2012 when simply electronics.net showed three items in stock. It is now 20/06/2012 and the item has still not been dispatched. I sent an email to cancel the order two days ago and I have just been told I have to send an email to cancel an item, what the hell is going on?
I have been told that it will take a further 3-5 working days to get my money back.
Is this a money luandering out fit or a scam where your money along with hundreds of thousands of other £s sits in thier bank gaining interest before you get a refund, the company does not actually sell anything, you don't get anything and they make millions on bank interest?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.