hotel was lovely, staff at reception very friendly and helpfull, room spacous, car safely parked and looked after throgh out our whole holiday, but restaurant on an evening was appauling, staff quite rude also manager on shift not helpfull at all, booked table at 7, was asked drinks ,food etc quite quickly, but the had to go to bar to get our own drinks, kept asking where the food was, to be told there was a problem in kitchen , was asked about another drink whilst we waited, which yet again we had to go collect from bar as still hadnt received after 20 mins, i then approached manager on shift who told us to sit down and wait as other people were also waiting like ourselfs, which i found quite rude, 1member of staff was lovely, and appoligised for our wait and offered for us to go elsewhere if we would prefer, but as there were no other places around to get food, unless it meant getting our car out of secured parking to drive further afield, she then got us another drink and brought it to our table, we had noticed other people arriving and had been served drinks and then food within half an hour i then approached the manager again, to ask about a compaint procedure to be told i'd receive an email if not happy, and that there were only 2 people on tables that had arrived after us and been served before us, thee was only 4 in my family, after 2 hours we eventually received our meal and the streak was under cooked and quite red/raw looking when i had asked for my steak to be done medium,, the friendly staff apolised and then told us we wouldnt be billed for our food, which i think was a nice offer from staff, but should have ben from the manager with an apology not the serice we did receive
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