Hello, I am very sorry to hear that your order was not delivered on the expected day. Unfortunately we had a system error and the orders that were dispatched from our warehouse on Thursday were delayed and not delivered on Friday when they should have been but delivered on Monday. This issue has been fixed and it should not happen again. Please accept my apologies that your order was one of the ones delayed and for any inconvenience caused by this. If you require any further information please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.