Jamie Anderson´s profile

Reviews (6)

Hastings Direct

An £876,000 car insurance premium?

Now I’m sure lots of people deal with Hastings Direct Customer Services and are totally happy. Their prices are cheap, so there’s every reason to give them a try. Actually, in the first instance – buying car insurance from them online, I was happy… barring an error in the start date of my policy. However, from that point forward I had the most ridiculous experience with Hastings Direct Customer Services – details below:

1) I Purchased an insurance policy online
2) I Realised it started a week after I needed it
3) I Rang to make the necessary changes

I had hoped it would be simple, but then was told I’d have to start a new policy and cancel the old one, so was put through to someone in sales. The new policy quote was nearly £100 more expensive than the one I had bought 5 minutes earlier online. So, I said I’d cancel the old one and try again online.

I then spoke to someone in the cancellations team, cancelled the policy, which cost me £25; for a policy which hadn’t even started yet, and had only been opened up 15 minutes previously. That would be an £876,000 per year premium going by the per minute cost of having my policy with Hastings.

I sent them a grumpy David-Mitchell-style email stating: “Next step small claims court, because I refuse to have the piss taken out of me in this manner. I’ve now gone elsewhere for my insurance, and I genuinely feel I have a grievance against you (I made sure I avoided all your sister companies/trading styles too). If your customer service agent had taken the time, and been flexible with this ridiculous sting of a cancellation charge then I probably would have stuck with Hastings… but alas, script reading and insincerity was taken to a new level by the final customer service agent I spoke to.”

In the end, they did refund my £25 cancellation fee, but what a palaver. There ends my Hastings Direct Customer Services Fail tale.

Michelle Noble found this review useful


Fraudsters. End of story.

As with so many of these "get rich quick" schemes, you can easily get drawn in. This one is a total scam, and you will just end up losing more and more money as you go through the process. Any website that requires a lengthy sales letter should be avoided!


The best, without a doubt

Obviously Google is the best search engine, but it's range of additional features and apps are what make it a real winner.

I never use anything else!


Pretty good across the board

They've been pretty good for us. We often have to put up a website in a hurry, and the selection of themes is second to none.

We've only had one negative experience with them (in 3 years) and their customer service replied and refunded our money within 48 hours.

I'd definitely recommend them!


Screwed us, good and proper.

They conned us into signing up for a very expensive contract (£150 per month) and this generated ZERO additional qualified leads. They made various excuses before we pulled out of the contract. At this point they made various legal threats until we sent an email in detailing the negative experiences of many other "customers" (I would say victims, not customers). These guys have a terrible reputation in the USA, and it looks like they just use the same cowboy tactics here in the UK!


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Jamie Anderson´s profile

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Jamie Anderson
Gloucester, United Kingdom