Gareth Ingham´s profile

Reviews (3)



Ordered a pair of Oakleys, arrived exactly as described - delivered to Hong Kong in less than a week. Excellent from start to end.

08 April 2014

Reply from Shadestation

Hi, thank you for your comments.

Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.

As you have also been satisfied with the product, we hope that we can deal with you again in the future.

Kind regards
Shade Station Team


Terrible customer service and starting to get worried my money has dissappeared

Ordered some items almost 1 month ago - still hasn't arrived.

I have sent more than 5 emails about this, they haven't reponded. I also filled in a form via their website no reponse either. Then I tried the live help button on their website and the customer service telephone line. No answer from ANY of the channels and I've now wasted hours on hold.

I want the products I paid for, or the money back.

TERRIBLE cusotmer service at best. I'm genuinely starting to get worried that my money has dissapeared and there is no way of getting it back. I'll never use them again

Jason Walker found this review useful

Salt Dog Cycling

First Class Service

Faultless service.

First item I order was an incorrect size (my mistake) and I needed the order chaging as quicly as possible for an upcoming race. Contacted them on the Monday and had the replacemt by Wednesday.

No complaints at all - I'll definately order from them again.

Gareth Ingham´s profile

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Gareth Ingham
United Kingdom