DigiSub.co.uk

"10 minute delivery" hmmm.....

Digisub's website advertises "10 minute delivery." Well, several hours later I am still awaiting my xbox live subscription. I have been unable to contact them by any means- their telephone line goes to answer-phone, the live chat is offline and they have thus far ignored my emails. I bought from them purely due to the 10min wait- i could have got this cheaper elsewhere!

I am really disappointed, and have asked for a full refund.

***Update 1- so 2 hrs later, I'm asked to phone and leave a verification voicemail. Site failed to mention this upon purchase. No reply to my emails yet though.

**** Update 2- So the refund at least was quick. They asked me to remove this review, I came on to increase the star rating to 2 or 3 due to the quick refund. Find that the review has been reported for some reason.

**** Update 3- despite Digisub trying to get my review removed by telling Trustpilot that they "have no record or my transaction" I have since proved this and my review is back. Decided to leave review at 1/5 because of this.

John McGovern found this review useful

29 June 2012

Reply from Digisub

Hi Oliver,

We are disappointed that you changed your rating to 1 star. Could you possibly contact us via live chat to resolve this?

I assure you we did not try to get your review removed, we simply had no record of payment but understand now that the order was refunded.

Regards,
DigiSub