Guido´s profile

Reviews (2)


Excellent experience all round

I recently bought my first item from Printerbase, a Xerox 6280DN A4 Colour Laser Printer. I had done my research beforehand, so pretty much knew what I wanted. The website is a bit cluttered, but did do the job well. The order was in stock and delivery was exceptionally fast. The courier called me beforehand to make sure I was at home, quite a better model than some of the others that just make you sit and wait all day before turning up (if they turn up at all that is).
So, excellent and professional service overall. I would not hesitate to recommend to others.


Terrible customer service

In my opinion, it's typical for these big brand names to provide god awful customer service - there is a certain arrogance associated with them. I had a package that needed to come to me from around Leeds to London on a "next day" delivery and for which I had been waiting for a long tome. It's now Tuesday and not only has the package not turned up, the customer service has been absolutely terrible. The tracking is regularly out of use and in any event the last entry was on Friday. Most of the weekend, the tracking system was out of commission and that is something I have experienced before with them. I sent them an email yesterday to which I still haven't got a reply. I called them later yesterday. They don't make the phone number you have to dial very obvious - I guess that's one way of not having to deal with disappointed customers! When I called, I was held in a queue for quite a while. Then, instead of apologising to me and trying to track down my package, I was fobbed of with some reference to small print in their T&C. At no stage did I feel my issue was taken seriously or that anyone would actually try and help me. It's now Tuesday, the parcel still hasn't turned up, the tracking website is still not giving me any information and DHL still hasn't replied to my email. I have had other bad experiences with them and frankly would never use them if I could avoid them. Unfortunately, some suppliers only offer you DHL as an option.

Marina Poplavskaya found this review useful

Guido´s profile

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Male, 1968
United Kingdom