PhysioRoom.com

Never again for anything more than £5-10

The initial order, delivery, dispatch and receipt was all reasonably good. The problem began when a product I purchased developed a fault. The support I bought (£30, by far not the cheapest support they offer) had stitching which came apart after only 3 days of 9-5 wear and was uncomfortable to use because of this bordering on unusable. I contacted physio room and advised them of this. They asked me to email my problem and photos to a specified email address which I duly did. After having heard nothing of 8 days I contacted them again on an on-line chat. I was then told that my product would have to be collected and returned for "testing", the exact details of this were not given. I was also told at this point that I would get a replacement identical product or full refund and this could take time to complete. I explained to the operator that I actually needed the brace to hold my collar bone in place for a week or 2 following injury which would not be done due to their supply of a faulty product. This was not of any concern to the operator representing physio sport and I told him a replacement would be useless and to issue a full refund as the product was faulty. The collection of the product was prompt, the online conversation took place on a Friday and the item collected on the following Monday. Currently two weeks later and I have NOT been contacted whatsoever nor been given my refund. I think it important to note, as I did to the operator, that I had used a NHS brace after this injury, day and night for 3 months and their product didn't last 3 days. However the NHS brace has seen better days, hence my desire to replace it.
I bought tape in the same order which is good quality. I would never use this company for anything that is not disposable as their customer service after supplying faulty goods is not fit for purpose and they appear to treat consumer rights without any urgency.

22 June 2012

Reply from Physioroom

Hello Ross, I am really sorry to see what has happened with you order. The issues that you have had are now being investigated to stop this from happening again. I have tried to call you this afternoon to discuss your order but could not get hold of you so I have left a voicemail for you. As I explained on the message a full refund has been processed for your faulty item and will be back on your original payment method within the next few working days. If you do require any further information please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.