Hello Richard, I am very sorry to hear that you have returned your item and have not yet had your refund. I have called you this afternoon to discuss this but it went through to your voicemail so I have left a message and have emailed you. If you can please contact the customer services team on 01282 471590 with your tracking number for your return we will be able to investigate this matter further. Please accept my apologies for any inconvenience caused by this situation. Kind Regards, Casie. The PhysioRoom.com Team.