Absolutely appalling company to deal with from start to end and Im still trying to get my refund back from these fraudsters.
I ordered a fridge freezer on 28th April 2012, order no 2856
First i was told over the phone that it would be fine that my fridge freezer is left in a shed on my property so I did not have to take the day off work, only to get a phone call from the delivery driver on the day saying he could not leave it without a signature,
Fine, so I rearranged for the following sat. It does not show up and no call, I call them Monday and am told the delivery men were not in the area then....nice of them to bother letting me know! What ensues is three weeks of me trying to re arrange delivery and banging my head against a brick wall! One of the things I was told was that they could not confirm delivery till the day before and that was from the manager Sarah - how ridiculous!
Also constantly saying they will get back to me to confirm if it can be delivered or not then never calling. I finally get told that they never deliver to my area on Saturdays anyway so I was fobbed off all that time!
I cancel my purchase with an email to someone called Riz and was informed it would take a few days to process. Nearly 6 weeks later and countless phone calls Ive still not had it. Ive emailed Riz and got no reply, Ive spoke to various employees - Joseph, Laura and Lee and even the manager Sarah, none who can authorize refunds yet conveniently they can not put me through to accounts because the line is busy, or they have gone home for the day (at 2pm)!
They all give promises (including the manager) of calling me back after speaking to accounts or putting a note on the system for accounts to call me yet in all my dealings with them I have never once had a call back from this shameful company.
Another thing to watch out for is they are putting fake positive reviews on review sites which speaks volumes about their integrity
I have reported them to trading standards and am taking them to the small claims court.
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