Used them twice - first time the flowers on the Valentine's day for my wife simply did not get delivered and they tried to lie to me that the person was not there to take the delivery which is simply not true as my wife was at the delivery address all the time during the day. Needless to say that this is very disappointing.
Second situation - ordered flowers for the birthday and the order said that it should be delivered 9am to 6pm while when I called to check the delivery status the operator started telling me about some 'fine print' when I order that it is actually 9am to 7pm. Given this, I asked if it is possible to change to delivery address during the day and was told that there is no way to reach the driver of the van - which i can hardly believe. Quite ridiculous.
This is the company that states that they want to deliver the best customer service and 'we pride ourselves on being the most personable too' on the web-site. Very frustrating experience.
I would recommend to avoid using this company
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