Hello Brigitte, I am very sorry to hear that you have not received your refund yet. After looking into this I can confirm that the warehouse have not yet received your items back, if we had received them a full refund would have been processed back to your original payment method. This is the main reason we ask for any item that is being returned is done so by a tracked method as we cannot be held responsible if it is not received. If your item does turn up then your refund will be processed. If you require any further information please do not hesitate to contact me. Kind Regards, Casie. The PhysioRoom.com Team.