Brigitte Kingsley´s profile

Reviews (1)

Excellent to the point when I returned and item

Returned item via Royam Mail not rec delivery. Was told no sign or returned item on my records but will email warehouse to see if item was received and call back - did not phone back and when I had to phone again I found out that my query was not followed up. Very sad but sorry but puts me off to order again.

25 June 2012

Reply from Physioroom

Hello Brigitte, I am very sorry to hear that you have not received your refund yet. After looking into this I can confirm that the warehouse have not yet received your items back, if we had received them a full refund would have been processed back to your original payment method. This is the main reason we ask for any item that is being returned is done so by a tracked method as we cannot be held responsible if it is not received. If your item does turn up then your refund will be processed. If you require any further information please do not hesitate to contact me. Kind Regards, Casie. The Team.

Brigitte Kingsley´s profile

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Brigitte Kingsley
United Kingdom