Mike´s profile

Reviews (5)

Tier1online.com

Reliable supplier

I've bought a few things from Tier1 and they have always been as described and delivered promptly. When I have contacted them they have always been helpful.
It is necessary with some of the more technical kit to know exactly what you are buying and if in doubt ask them by email or phone for details and they will help as much as they can.

Brother

Good hardware ruined by very poor firmware

I bought a Brother printer fax from Staples with several original toner cartridges. I bought it because the hardware looked robust and good quality. The problem was the software stopped the product from working and I was directed to the Brother helpline by Staples where I was given wrong information about a work-around the problem which worked for a couple of days and locked up again. When I rang up the second time the guy on the phone said I had been given wrong information and there was nothing they could do about it. So I said I would take it back to Staples for an alternative product or a refund. I tried that and got neither. After wasting £300 on this faulty product which cost me lost business while the fax wasn't working, I had to buy another product from another shop (a Hewlett Packard) which I've had for a couple of months now and works fairly reliably, Both Staples and Brother have my contact details and have had two months or more to resolve this, but neither has made any attempt to contact me. I shall not be buying from either of them in the future.

Brother

Hardware spoilt by very poor firmware

I bought a Brother printer fax from Staples with several original toner cartridges. I bought it because the hardware looked robust and good quality. The problem was the software stopped the product from working and I was directed to the Brother helpline by Staples where I was given wrong information about a work-around the problem which worked for a couple of days and locked up again. When I rang up the second time the guy on the phone said I had been given wrong information and there was nothing they could do about it. So I said I would take it back to Staples for an alternative product or a refund. I tried that and got neither. After wasting £300 on this faulty product which cost me lost business while the fax wasn't working, I had to buy another product from another shop (a Hewlett Packard) which I've had for a couple of months now and works fairly reliably, Both Staples and Brother have my contact details and have had two months or more to resolve this, but neither has made any attempt to contact me. I shall not be buying from either of them in the future.

Staples

Terrible service and bad attitude

I bought a Brother printer/fax which was faulty within weeks of purchase. I was told they could not help me and I should contact Brother. I contacted the Brother helpline which gave me inaccurate information and I was left with a printer and fax that didn't work and I was losing business as a result. I took it back to them as it was faulty and they refused to exchange it. They offered me a loan pending return of the repaired printer which I did not want to accept as the problem with the printer was in its bad sortware which was likely to recurr and cause more loss of orders for me. I had spent over £300 and they now have my money and the printer which was useless. I needed an operating fax for my work so I bought an Hewlett Packard replacement elsewhere and will never buy anything from Staples again.

Reliant Direct

Good value and good service

I just bought some cat 5 cables which arrived fairly quickly and worked

Mike´s profile

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Mike
Reviewer
United States

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