Do not touch these Del Boys. Their prices may be competitive but that comes at a cost.
In a nutshell, I bought a hard drive for them and despite promising 2-3 day delivery didn't hear anything from them. The PIX & Me part of their website told me my package had been validated and was waiting for delivery.
But still nothing.
After more than a week I contacted them.
The item I had ordered was "temporarily out of stock", according to my Customer Care Agent; an agent that *cares* about his/her customer so much he/she has refused to give me his/her name.
He/she later admitted to me in an email "It takes some time for us to process the order and reserve the item in the warehouse."
Odd, I thought, given that it was due to be delivered within three days.
I asked for a refund and for my account to be cancelled. Even this was not straight forward.
To cancel my account they "require some form of ID".
Odd again, considering they did not need any ID for me to sign up.
Throughout, the main Pixmania website has maintained that my item is still in stock - meaning other would-be customers are too being lead up the garden path.
Simply don't shop with pixmania. As another reviewer said, spend the extra few quid with a company you can trust.
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