It took 3 attempts to actually get the light that i'd paid for, sent through without a fault. Don't be fooled by the positive reviews, all they do is confirm you'll get sent a replacement when you discover a fault, not that they supply quality products. Don't get stuck like me, having to wait at home on 3 occasions for a replacment, that was 2 to replace faulty lights previously sent and once that was a complete waste of time as they hadn't even sent it. I'd had an electrician in to put up and take down light on more than one occasion too, it's all been quite stressful, and cost me time and money i wasn't expecting. When i asked if a goodwill gesture could be made, all they offered was a discount on my next purchase, like i feel i'd want to chance all that hassle again, no thanks !!! A small refund against what i'd already bought would, to my mind, have been good customer service. They did say i could have a full refund if i sent the light back, but to be honest, after all i've been through, now it's up and working, and non faulty, why would i want to send it back. Be warned !!!
We were blown away by the Kingsley Padded Bed and just had to have one.After discussions with the lovely Ashley and James at the Bristol store,we were offered free delivery due to the expected wait for the bed to come back into stock.When the bed arrived we were given a choose of delivery dates to suit us,and we're even called by the driver to say he was on his way.The delivery guys were very courteous and helpful even carrying the bed upstairs.Assembly was easy and Wow the bed looks fab.....especially with our god save the queen dwell bedding !!!
We had hoped to use our existing mattress but as this was slightly to large so went back to the Bristol store to order a new one....at which point we were told we had a 20% discount on our account .....it just gets better each time !!! Ashley and James are professional,courteous and very friendly guys and nothing was to much trouble,they are a credit to dwell,and this,coupled with the stylish and stunning range of products available makes Dwell are first stop shop every time !!!
Jackie and Dean
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