I requested a part for may garage door opener and quoted the model number. I was quickly given the number for the part required and a link from which to order. Delivery was fast but the part did not match my unit. 2 e-mails were not replied to, however one phone call was dealt with quickly and identified the correct part needed. I had to send the first part back - at my expense - before the replacement part was sent out to me. This one was correct and unit is back in operation.
I would use again but be extra careful to ask them to double check which part I needed. There was no offer to refund the postage.
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