I purchased (02/03/13) two tickets for PSG v Montpellier,event date 30/03/13 at time of purchase.
In carrying out last minute checks TODAY I found out myself that match has since been moved to 29/03/13 (tomorrow), a date I cannot make.
Viagogo site clearly states "If anything like a cancellation or postponement occurs, we would of course contact you to give you full details of what happens next."
I have never received any such notice from Viagogo.
After a brief and unhelpful email exchange in which Viagogo confirmed new date and tickets available to collect at venue, the company closed by stating it remains the buyer's responsibility to track event and refunds only offered for cancellation. Having eventually found a phone number (via search engine as Viagogo do not offer any number on their site that lets you speak to someone!) a half hour premium rate call merely confirmed that I had the obligation to resell if I could not attend a reschedule date. The fact that event is brought forward, NOT postponed and leaving me no opportunity to resell cut no ice with customer adviser.
Viagogo freely admit they failed to notify me of date move, yet will not refund as event not cancelled. I believe my contract is with Viagogo (they also admit they currently hold funds and only credit seller after the event) so I have no recourse to claim back from seller or from PSG direct. The argument that Viagogo should refund me and advise seller to claim refund from PSG also fell on deaf ears.
I currently await a promised call from management, and will post any updates. I'll gladly re-score if they can provide customer service expected (I really didn't expect this hassle on top of missing trip promised to son not to mention travel/accommodation costs lost) but at time of writing I'm furious with their stance, attitude and general shrugging off the problem as mine.
I'm also acutely aware that claiming refunds after the event (< 24 hours away) may prove difficult if not impossible. Will also contact PSG directly to seek their view as whichever way you dress it up refunds are legally due where a published event date changes. Hopefully they will also agree they do not want their name associated with this petty and unhelpful company.
All advices welcome.
Have used HTFR a few times in last few years but never reviewed, despite previous disappointments about returns policy.
Latest experience is fairly trivial, but straw to break camel's back.
Ordered replacement Wharfedale speakers and was told I'd get a call with one hour delivery slot. Tracked online to find already delivered (luckily a neighbour was in to receive) but no call ever received. No big deal but...
Was only when I came to rig up for gig that I find new SVP X15 speakers (old were SVP15) don't connect to standard 1/4". They're speakon! Now it's not HTFR fault that Wharfedale changed, but in asking for straight replacements I'd expect sales to know the connections have updated and advise. I end up doing a gig off one channel only as too late to get hold of speakon cables. Not good!
Think they've had enough benefit of the doubt. Time to look elsewhere.
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