Their website is great. Easy to navigate, easy to compare products, lots of customer reviews (the ONLY way to choose and buy on-line). Prices are keen, delivery is excellent (next day).
BUT, the product did not work as advertised or as it says in the manual and therefore was not 'fit for purpose' under the Sale of Goods Act 1979 which I pointed out to their Customer Services in 3 separate emails plus filling in a request for a return on their website. No response. It took a week to get a response from them (their published policy on the website is 48 hour response) when they finally admitted liability and accepted a return. But it still took ANOTHER chasing email from me to get them to give me a Returns Number.
When I did get the Returns Number, the process was smooth and easy. Let down by the last 5%, like so many companies. Or as I say, "All fur coat and no knickers"…..
The website was great - easy to navigate and see all products. Ordering was a cinch and I received order confirmation by email and text, then email confirmation of delivery day and hours 'slot' plus a follow up phone call to confirm again. Brilliant!
They delivered on time, in the room I wanted and I just love the furniture.
A great company - highly recommended!
Very user-friendly website, good choice of products and fantastic flexible delivery options including next day delivery, delivery to room of our choice plus removal of packaging (all options for reasonable additional cost)
I just love HiFX. I always use HiFX to buy Euros, pay in GBP and send to my French Euro account. Plus the rate is the best I have seen - so much better than the rip-off airport exchange bureaux like Travelex. Its so easy - just a few clicks, the website is brilliant.
Great range of stuff, great catalogue, great website. Friendly customer service and delivery is normally quick, although my last purchase I was kept waiting as they were out of stock but they didn't tell me.
This is the only slight moan after 12 years of buying from Transair
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