I would never use Virgin again. When i finished with them due to rising prices I was sent a final bill which I paid, then I was sent a second one. I sent them a cheque. After a week or so I had another request for a final payment. As I had sent a cheque i ignored it. My cheque had been cashed. I then received nasty threatening letters. I sent another letter stating I had paid. After over 6 letters from them I was threatened with the bailiff, then received very nasty threatening letters from a debt collecting service. I wished now I had taken the matter to court. . I rang them, told them they had cashed my cheques and gave them the cheque number. They then asked for MY BANK STATEMENT as they couldnt find my payment even though my bank confirmed they had cashed my cheque shortly after I paid them. This company caused me and my wife much stress and threatened us on numerous occasions due to their poor customer services. I would never go back to Virgin and advise others to be very wary of this poorly run company.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook