My new dining table and chairs arrived 3 weeks ago . The table had a damaged edge.oak furniture land sent an expert to assess the damage and repair it.last Friday the expert told me that it could not be repaired he took a photo and told me I would be contacted about a replacement table within 1 week .
I have not heard and so my husband phoned this morning to find out what has happened. The customer service person told us that our only option is to have the table filled and repolished . We explained that we want to have a replacement table delivered but he said that was not an option.we told him to take it all back and give us a refund.he would rather do this than replace the table.
Since I posted this review customer services rang me and I am now waiting for my replacement table which I am told will be checked again for defects before I get it.
I now have my new table and I am very pleased with it . I think the furniture is good value
I bought two tri ply frying pans.They are very good quality and I think good value for money.They arrived the day after I ordered them .very happy with the service.
Slightly miffed as they cost £99 and I had to pay postage if they had cost £100 it would have been free.
One of my new frying pans developed a slightly wobbly handle.i found the customer service excellent and very efficient .the pan was replaced very quickly.
I ordered a few more items getting free postage as a previous customer.
Well done procook
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.