Dear Ian,

Thanks you for taking the time to review us, all feedback helps us to improve. I'm also really sorry that we sent the incorrect size; we've now checked the stock of this item and our warehouse know to be more diligent in their picking, so hopefully this'll ensure that it doesn't happen again.

It is of course, too late to be of use to use, but hopefully the return will go without a hitch. I've sent you a private mail so you can deal directly with me if needs be.

Kind regards and apologies once again,

David