Trying to redirect a parcel the same day it was collected. Called the 0845 number and nobody answered for over 30 mins, tried a gain for another 45 mins later in the day still no answer. Googled the address of the depot and got the local 0161 number, they answered almost immediately, listened to my predicament and took details of the parcel. Put on hold for 5 minutes while they "attempted to locate my parcel" only to be told "nothing they could do as their systems have been down for 48 hours". Understanding that redirecting maybe proving a problem, asked if they could stop the parcel (a piece of cake to most couriers if contacted the same day as collection) only to be told that there was "nothing they could do as i was speaking to someone in Birmingham (the opposite end of the M6 motorway from the area code i had dialed) and that they only deal with mobile phones"??!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.