I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.
Fantastic service. Best prices anywhere and really quick delivery. Can highly recommend.
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