Atasha Akasha Goodenough´s profile

Reviews (1)


Good Customer Service

I was searching the net for UK Roland dealerships offering a special package with fast free delivery and came across this site. I had never heard of Projectmusic and read some reviews which were all positive bar one recent review. I decided to go ahead and order online as reviews are always dependant on the individuals experience and expectations. I received an order confirmation and reference number straight away and thought "great I should get my piano within 24hours as the ad stated". After 24hours I didn't get any further updates of delivery times so e-mailed them. To cut a long story short, I had to e-mail 3 times over 2 and half weeks to get progress on my piano delivery as they were waiting on delivery from Roland in Wales. Even though they didn't call me to update on progress or offer any guarantees of delivery dates, they did call me back straightaway when my e-mails were sent. And I always got the same person calling me back who was polite and professional. He did offer to refund me the money heading up to the 3rd week, but I chose to wait till the end of that week and got the call the following day to say it had arrived and provided me with the delivery date. The packages arrived safely on the day in excellent condition and I'm super stoked with my purchase. Thank you :)

Atasha Akasha Goodenough´s profile

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Atasha Akasha Goodenough
Northampton, United Kingdom