Bought a Door Hinge online, they took my money quick enough but after tracking my order after 2 days via the website, my item has yet to be despatched!
I called customer services who told me that it will take up to 5 days to arrive as it's with Royal Mail, I found the same Door Hinge on Ebay which was cheaper and offering next day delivery without extra cost.
The customer service advisor told me that I should have paid for the next day delivery service charge for which I would have now got my door hinge.
I understand the fact that delivery can take a while but it's annoying that my item hasn't even been picked and despatched from their warehouse on the day of purchase!
Never again will I shop there and will do my very best to spread the word to others, this will be easy enough as my sister works for the Daily Mirror.
John found this review useful
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