Fuzz´s profile

Reviews (1)

Astro Nutrition

Pathetic Shop and Service (-5 Stars)

AstroNutrition.. what can i say? :)
Read below to see how they handled my product and their service to a client:
1. Paid for a delivery and yet it took them nearly 20 days.
2. Unable to track the order when contacted
3. Ordered a Creatine and guess what they sent me... WHEY protein powder LOL!!
4. Live chat service assistant tried to avoid me.
5. Good thing.. they asked me to keep the Whey, which I was not going to use anyway as initially I had ordered a Creatine. So I gave it to my m8.
6. Another good thing... I was scared as what if they would not pay me a full refund but surprisingly they did.

Due to the above delivery and product issues, it not only messed up my workout routine but it also messed up my Creatine/diet intakes. And had to go through the hassle was like a cherry on top. Sooo thanks Astro for you top notch service!!

I read the reviews about this company after I placed the order. =/

14 August 2012

Reply from Astronutrition

Hi Fuzz,

Thank you for the feedback.

We are sorry to hear that you has a bad experience when ordering creatine from our website. We do make human errors from time to time, but do our best to keep it to a minimum. Should we make an error, we do our best to rectify the situation as quickly as possible.

We send all of our orders out via Airmail, which is why we are not able to track them. Our usual delivery times are an estimated 8-11 business days. We are sorry to hear that yours took a little bit longer. We also offer a 30 day money back guarantee on all orders that are not received in an acceptable time frame.

Should you wish to make another order with us, please enter coupon code astro100 (all one word) to save £5 on all your orders over £20. Alternatively, you may enter code astro200 to save 10% off your entire purchase.

Once again, we apologize for the inconvenience.

Please feel free to message us at info@astronutrition.com should we be of any further assistance.

Kind regards,
Customer Service Representative
Astro Nutrition

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United Kingdom