Janet Nabney´s profile

Reviews (2)

Castleberg Outdoors

Efficient - what it says on the tin.

The panel was delivered on time, BUT left outside the house and the delivery man did not contact us when he left it!
I might have been stolen if our cleaning lady had not noticed its' arrival!
I could have done with the delivery man taking it through the house and leaving it outside the back door in the garden!

04 July 2013

Reply from Castleberg Outdoors

Dear Janet,

Thanks for your review on Trustpilot. I’m sorry to hear that you’ve had an issue with the delivery service but relieved to hear that the item made it to you despite the mistake. I can only apologise for the issue with the delivery. We use Royal Mail services in the main and find them to be the most efficient couriers in terms of speed and reliability. Obviously in this case they’ve let you down.

Please be assured that we take feedback from customers seriously. We’ll keep an eye on the issue and we’ve already been discussing trials of alternative couriers to see if we can improve our service.
Once more, many thanks for the feedback – if there’s anything further we can do, please don’t hesitate to get in touch.

Kind Regards

Steven

Shoetique

good value and speedy service

Easy to find, easy to use. The shoes ordered arrived as specified.

Janet Nabney´s profile

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Janet Nabney
Reviewer
United Kingdom

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