I ordered a beautiful dress and unfortunately the size I wanted was not in stock but they were so helpful and suggested alternative styles or refund. I took my chances and went a size smaller - unfortunately this was wishful thinking on my part ! But the returns process could not have been simpler ( and it was free!) - the money was back in my a/c very quickly (unlike many online retailers !). The dress arrived beautifully packaged and really was a stunning item , they carry lots of beautifully made clothes and shoes that have an edge, a little different from your average online store. I have since ordered a pair of shoes from them - I could also track the parcel online to see it's progress and for ease have it sent to my work address - what online shopping should be ! I'm very impressed.
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