My wife and I made the mistake of e-ISA due to best rate available.
Shambles from start to finish. 4 months to Open (all our effort due to absent customer services, aptitude), and a joke to transfer out too. They don't have a clue.
Speaking to the complaints department (why can't banks transaction anymore, just hide behind everything is a complaint?) who didn't come up with an acceptable way forward. No managers (apparently) available - all staff I have the pleasure of demonstrate an "as if" attitude. Would not make it at a MacDonalds outfit, let alone a bank. Don't expect anyone to own an issue, or any level of professionalism from staff. Spoke to 3 "representatives" within complaints, none of them should be customer facing due to lack of basic skills (ie. to listen rather than try to talk over people).
Hell on earth, move to another provider as this company is a joke within UK. Given one star as couldn't select zero.
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