I ordered a trampoline in February, was told it was out of stock but when it came back in I would receive my order - no problem so far.
As time goes by I make a couple of phone calls to find out progress of my order, told Madfun was still waiting for the items to come in.
Phoned this morning to say I've been waiting for four months now - was told it had been shipped on the 14th of this month - no-one had phoned to tell me. They looked into why I hadn't received it - but just said they would get another one sent out for tomorrow (I'm watching this space)
I got no apology for the delay, in the past Madfun have provided an excellent service but on this occasion the poor quality of customer care has tainted the previous efforts. I will think twice about placing another order with them.
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