I'd bought an Outhwaite dog coat in the sale but was unfortunately sent the wrong colour (a little disappointed at first). When I checked the price of the two colours online, the one I had been sent was considerably cheaper than the other so I contacted Pet Supermarket to enquire as to whether they would refund the difference to save myself having to return the item to be sent the correct one. They emailed back very quickly to say that was fine and the funds were back in my bank a few days later. The coat was delivered quickly in the first place and I'm very pleased with the quality of the product and even the colour!
I can't fault the service I received from VioVet, they emailed me throughout the process to let me know how the order was progressing, letting me know when the item would be delivered and also after it was delivered! Well packaged item, great service.
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