Jo Plummer´s profile
Reviews (2)
SerenataFlowers.com
Lovely box but let down on packaging
My sister loved getting the flowers but when asked about the overall delivery etc she admitted to being a little disappointed. She said the box they came in was lovely but on opening she said the paper around the bottom of the flowers looked like a bit of green scrunched up hand wipe from a public loo. She said the card that came with it had been torn off where the perforations where in a rush and therefore the card was torn. The flowers where lovely once put in a vase and given a couple of hours to recover but looked bruised as they were in too large a box with nothing to stop them moving around so had got knocked around abit in transit. I am a bit disappointed as it was my first delivery with this company. Good communications from ordering to delivery.
Reply from www.serenataflowers.com
VioVet
Fabulous service and very quick delivery
Had to order some diabetic cat food and some flea treatment. The food is ordered every month and its so nice not having to worry about what sort of service or hassle with delivery I will get as its always first class. A diabetic cat is enough to have to worry about. Thanks Viovet !
Jo Plummer´s profile
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Thank you for taking the time to leave your feedback.
I am so very sorry to learn of this and have reviewed your order fully.
With regret I am unable to locate any correspondence with our Customer Service Team, as I know that if this was done, they would have done their very upmost to have helped.
If you would like to contact them, please do so by using the "contact us" link on our website.
Please accept my sincere apologies for the disappointment this has caused.
Kind Regards,
Faye.serenataflowers.com