I had to order items online for my young children to be delivered to my house as time was extremely short. I was relying on the order. However, the order did not arrive at the appropriate time. I phoned the branch in Glasgow, to find that they had not even processed the order, despite it being on their system. They did not seem at all concerned.
I have now switched my online shopping to Tesco.
I purchased a girls bike online to be picked up from the 'local' store at midday the next day. The fact that it could be picked up the next day from the store was clearly stated at every stage of the purchase. I had 2 emails and a text to say that the bike was indeed available to be picked up. However, when I arrived at the store it was not available. I also found that the "track my order" link on the email did not work. It took the assistant in the store over half an hour to get through to "customer services" - customer services could add no new information.
When will the bike that I have already paid for be delivered? Am I supposed to keep driving to the 'local' store to see whether the bike is available?
Halfords is a good example of a poorly managed company. Can they not see that they will not get return customers with their current lack of performance? They have many decent competitors who can deliver in time and who have functional customer service departments.
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